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The connected restaurant platform

Every order.One connected restaurant.

Dira unifies delivery marketplaces, menus, POS systems, store operations, and finance in one digital platform, built for restaurant brands that operate at scale.

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diraCommand
ORDERS TODAY

484

Across 3 channels

OPEN EXCEPTIONS

5

2 need action

STORES ACCEPTING

5 / 7

1 paused · 1 degraded

CHANNELS LIVE

17 / 21

2 paused · 2 attention

STORECHANNELSORDERS
DD

DR-48212

DoorDash · Legacy West · $19.15

POS retry
  1. Webhook received11:42:03Signature verified
  2. Canonical order created11:42:03Idempotency key matched: new
  3. Menu mapping validated11:42:042 items, modifiers resolved
  4. Accepted11:42:05Status synced to marketplace
  5. POS injection failed11:42:06Store controller timeout
  6. Retry 1 of 511:42:36Backoff 30s
  7. Retry 2 of 511:43:36Store notified · manual entry available
Replay to POSMark manually entered
Illustrative interface · sample data

Digital demand is growing. Operational complexity shouldn't.

Orders, menus, availability, store systems, and settlements often live in different places. Dira creates one connected layer across them, so brands can run digital commerce with more clarity and control.

  • Orders move together.

    Every marketplace order follows one model from intake to the kitchen, so nobody re-keys a ticket or chases a tablet.

  • Stores stay in sync.

    Menus, prices, hours and availability are set once and reach every channel and location the same way.

  • Performance becomes visible.

    Operations and finance read the same order history, from the first webhook to the final payout line.

One order. Connected end to end.

Follow a single order from the marketplace to the payout. Choose a channel, click any step, or see what happens when a POS stops answering.

CHANNEL
SCENARIO
ORDER DR-48213 · SOUTH LAMAR · S-0142
EVENTS PUBLISHED TO
INTAKE

Dira Connect

Connect verifies the webhook, removes duplicates with an idempotency key and converts the order into Dira's canonical model. Menu mapping is checked before the order is accepted.

Explore Dira Connect
CANONICAL EVENTS
  • 11:42:03Webhook receivedSignature verified
  • 11:42:03Canonical order createdDR-48213 · idempotency key new
  • 11:42:04Menu mapping validated3 items, modifiers resolved
  • 11:42:05AcceptedStatus synced to Uber Eats

A unified order model connects intake, execution, visibility, and reconciliation. Illustrative flow · sample data.

Built for every moment behind a digital order.

Six products share one core: canonical orders, catalog, store identity, event history, adapters and controls. Use them together or start where the friction is.

Dira ConnectMARKETPLACE ORDERING

Every delivery channel, one dependable order flow.

Connect receives marketplace orders, verifies them and turns each one into a single canonical order. Acceptance, status, cancellations and retries stay in sync without anyone re-keying a ticket.

  • Webhook validation and idempotent processing
  • Canonical event history for every order
  • Scheduled orders and exception queues

Uber Eats integrated. DoorDash and Grubhub adapters in development, targeted next.

Explore Dira Connect
diraConnect
Intake healthy

DR-48212

DoorDash · Legacy West

2 retries

EVENT HISTORY

  1. 11:42:03Webhook receivedSignature verified
  2. 11:42:03Canonical order createdIdempotency key matched: new
  3. 11:42:04Menu mapping validated2 items, modifiers resolved
  4. 11:42:05AcceptedStatus synced to marketplace
  5. 11:42:06POS injection failedStore controller timeout
  6. 11:42:36Retry 1 of 5Backoff 30s
  7. 11:43:36Retry 2 of 5Store notified · manual entry available
Illustrative interface · sample data
diraCatalog
  • Toggle to mark an item 86 across every channel.

Classic chicken sandwich

itm-1042
Base price$7.49
Uber Eats$8.29
DoorDash$8.29
Grubhub$8.19
Metro stores$7.79
Airport stores$9.49

v42 draft vs v41 live

  • 3 price changes · 1 new item · 1 item retired
  • Approved by menu ops · awaiting publish
Read-back matched · Uber EatsRollback to v41 ready
Illustrative interface · sample data
Dira CatalogMENUS, PRICING AND AVAILABILITY

One catalog. Every menu. Every location.

Build items, modifiers, combos and dayparts once, then price them by channel and store group. Every change is versioned, validated and scheduled before it reaches a marketplace.

  • Store-group and channel pricing
  • Version history, approval and rollback
  • Availability and 86 control in one place
Explore Dira Catalog
Dira BridgePOS AND KITCHEN CONNECTIVITY

From digital order to kitchen, without friction.

Bridge injects each order into the restaurant's POS through a gateway that keeps every POS behind its own adapter. When a POS stops answering, orders retry, the store is alerted and the order stays traceable until it is recovered.

  • Order injection with tender mapping
  • Retries, backoff and degraded mode
  • Cancel and void sent to the kitchen
Explore Dira Bridge
diraBridge
Adapter healthy
  1. +0msCANONICALOrder DR-48213 ready for POS3 items · 4 modifiers · prepaid
  2. +38msGATEWAYMapped to POS menu IDsTender: marketplace prepaid
  3. +212msADAPTERCheck openedPOS check #2041 · store S-0142
  4. +240msKITCHENFired to kitchenFire time aligned to courier ETA
  5. +9m 14sSTATUSReady event receivedSynced to marketplace and Store
Illustrative interface · sample data
Dira ReconcileMARKETPLACE FINANCE

Know what every order earned.

Reconcile imports marketplace payout reports and matches every line to the order behind it. Fees, adjustments and exceptions come with evidence before finance closes the period.

  • Order-level payout matching
  • Commission and adjustment tracking
  • Journal export for your finance stack
Explore Dira Reconcile
diraReconcile
3 exceptions
GROSS SALES

$12,480.20

COMMISSIONS

−$3,108.42

ADJUSTMENTS

−$96.10

NET PAYOUT

$9,275.68

Orders matched to payout lines412 of 415
  • Close checklist: import done · matching done · review exceptions · export journal

Commission above contract rate

DR-47790
Expected
Commission $6.12
Reported
Commission $7.34

EVIDENCE

  • Contract rate on file for this store group
  • Payout line 118 · order subtotal $24.48
  • Canonical order timeline
Prepare disputeAccept variance
Illustrative interface · sample data
South LamarS-0142

New1

  • UE#4821

    Jordan M.

    • 2× Classic sandwich
    • 1× Large fries

    Courier 6 min

    Accept

In progress2

  • DD#4819

    Priya S.

    • 1× Spicy sandwich
    • 1× Peach shake

    Courier 9 min

    Entered manually · POS error

  • GH#4817

    Alex R.

    • 3× Taquito combo

    Courier 2 min

Ready1

  • UE#4812

    Sam T.

    • 1× Classic sandwich

    Courier arrived

Illustrative interface · sample data · Dira Store on a 10-inch landscape tablet
Dira StoreIN-STORE ORDER OPERATIONS

Everything the store needs. Nothing it doesn't.

A tablet workspace gives each team its live order queue across every channel. Staff pause a channel, switch on busy mode or mark an item unavailable in one tap.

  • Real-time order queue with alerts
  • Manual entry when the POS is down
  • Store and channel pause, busy mode
Explore Dira Store
Dira CommandOPERATIONS AND ADMINISTRATION

One clear view across your restaurant network.

Command brings stores, channels and orders into one operational view, from the whole network down to a single order. Exceptions arrive with context, and every change is recorded.

  • Network to store to order drill-down
  • Error queue with replay
  • Roles and audit history
Explore Dira Command

Command is where the other five meet. The next section shows how operations teams use it to find, act on and record what happened across the network.

A clearer view of every restaurant.

Command turns a network of stores, channels and systems into one place to work. Exceptions come with context, and every action leaves a record.

Explore Dira Command

  • Operational clarity

    Network, region, store and order in one place, with the same status the store and the marketplace see.

  • Actionable exceptions

    Each exception arrives with its evidence and the next step: replay, reassign or resolve.

  • Auditability

    Every pause, publish, replay and override is recorded with who did it and when.

diraCommand
EXCEPTION QUEUEAGE
EX-3107

POS injection failed

Legacy West · S-0217 · DR-48212

Last error
Store controller timeout
Retries
2 of 5 · backoff 30s
Store notified
11:43:36 · manual entry offered
AUDIT LOG
  • System11:43:36

    EX-3107 retry 2 of 5 scheduled

  • M. Ortiz11:38:02

    Paused Grubhub at Montrose · reason: staffing

  • System11:20:45

    EX-3098 duplicate webhook ignored

  • J. Reyes09:00:00

    Published catalog v42 to store group Gulf

Illustrative interface · sample data

Connect to the systems restaurants already run.

Built around adapters and documented interfaces, so a new channel doesn't require rebuilding your core.

See every integration

Marketplace

03
  • UEUber Eats
    Integrated
  • DDDoorDash
    In development
  • GHGrubhub
    In development
View marketplace

POS

03
  • POS gateway
    Platform capability
  • Brand POS connectors
    Scoped per deployment
  • Store tablet app
    Platform capability
View POS

Infrastructure

03
  • Google Cloud
    Reference deployment
  • PostgreSQL
    Platform capability
  • Dira APIs
    Platform capability
View infrastructure

Finance / Analytics

03
  • Marketplace payout reports
    Platform capability
  • Journal export
    Platform capability
  • Operational analytics
    Platform capability
View finance / analytics
Integrated
Built into the current Dira release and in use on the platform.
In development
Adapter in active development and targeted next. Not yet live.
Scoped per deployment
Connected through Dira's adapter model and confirmed for each brand's systems during onboarding.
Platform capability
A Dira platform feature available to every deployment.

Marketplace names identify the services Dira connects to. They do not imply a partnership or certification.

Infrastructure you can build your future on.

Dira is built as a set of services around one shared core, with adapters at the edges. That shape is what lets new channels and systems arrive without a rebuild.

Read the architecture

Every capability sits behind strict, documented contracts. The store app, the consoles and every integration use the same interfaces you can.

  • OpenAPI 3.1 contracts
  • NestJS services in TypeScript
  • Contract tests in CI

Reference deployment on Google Cloud. Other environments are evaluated and contracted separately.

CHANNELS
Uber EatsDoorDashGrubhubPayout reports
ADAPTERS · WEBHOOK VALIDATION · IDEMPOTENCY

Each marketplace and POS sits behind its own adapter, so a change at the edge never reaches the core.

DIRA APIS · OPENAPI 3.1
OrdersCatalogStoresPayoutsAdmin
SHARED CORE · POSTGRESQL
Canonical ordersCatalogStore identityControlsOperational data
EVENTS · OUTBOX · PUB/SUB
Event historyRetry queueReplay
SURFACES
POS gatewayStore appCommand consoleCatalog managerFinance export
GOOGLE CLOUD REFERENCE DEPLOYMENT

Cloud Run · Pub/Sub · Cloud SQL · Cloud Storage · Redis · Docker

Simplified architecture. Select a commitment to see the layers it governs.

Designed around the realities of restaurant operations.

The same platform, arranged around the people who run it: operators, store teams, IT and finance.

Make every digital order part of a better operation.

See how Dira connects your channels, systems, and teams.

Book a demoTalk to the team